patient coordinator

"It is My Pleasure to Serve You!"—Roberta

April 12th, 2017

Roberta, Patient Coordinator at Gorczyca Orthodontics

"I am thrilled to be part of the customer service team at Gorczyca Orthodontics. Prior to dentistry, I worked as a customer service representative in the automotive industry for twenty-six years. What I love about working in dentistry is that I personally have the opportunity to see the happiness that a fantastic customer service experience brings to a new patient."

Beautiful Smiles Change Lives!

"The first time I saw young patients getting their braces, and their expression of excitement, joy, and happiness-I almost cried! It is very rewarding to be part of such a positive experience in a young person's life. Beautiful smiles truly change lives. The patient's new smile is my inspiration."

We're Caring Professionals, Serving Valued Patients

"As patient coordinator, my main job is to answer the phone and schedule appointments. I also take care of the patient's needs and ask 'How did we do today?' I schedule all of the patient's future appointments and referrals."

"I live the mission 'Caring professionals serving valued patients.' I am extremely reliable and a rock of trust that my team can always count on to get the job done. Dr. Gorczyca claims she hired me because I wrote on my resume "I am reliable!'"

"It is my pleasure to coordinate appointments and schedule wire removal for the patient's hygiene appointments. I am happy to serve the patient in any way that I can and provide them with the highest quality orthodontic care and personalized customer service."

Let Us Give You The Smile Of Your Dreams

"It would be my pleasure to personally service you and give you the smile of your dreams. Call me at (925) 757-9000 to schedule your complimentary consultation so that we can find the best orthodontic solution for your needs. I hope to see you soon!"

Gorczyca Orthodontics, 5201 Deer Valley Road, Suite 1A, Antioch, CA

Getting To Know Our Team Members: Spotlight On Pam!

October 12th, 2015

AS YOU KNOW, HERE at Gorczyca Orthodontics, we’re honored to have you as our valued patient! Our goal is ALWAYS remarkable, one-to-one patient care... Thanks to our amazing team members!

Gorczyca Orthodontics Is Growing!

We are thrilled to welcome our new Patient Coordinator, Pam, to our front desk! Welcome, Pam! We're glad you're here to welcome all of our wonderful patients at Gorczyca Orthodontics.

A Little About Pam

Pam is originally from San Francisco, California. She has worked in dentistry for three years, is married, and the mother of five children. She not only works at Gorczyca Orhtodontics but she is also currently an orthodontic patient herself!

We recently put Pam in the hot seat and asked her some questions so you can get to know her better...

When you’re not here working, what are your favorite things to do?

Pam loves to spend time with her children. They go to the park, play football, go shopping, and love all waterfront activities.

When you first started working here, what were your first impressions of the office and the team? Have those impressions changed?

When Pam first started working here she found Gorczyca Orthodontics to be such a bright, positive, and energy filled environment. She loves it here! Everyday is a new adventure at Gorczyca Orthodontics. We love our patients and it shows.

What’s your favorite part of your job?

Pam loves greeting the patients, serving them coffee, getting to know them and their families, and helping them with their orthodontic treatment and in anyway that she can.

Pam herself is presently an orthodontic patient at Gorczyca Orthodontics. She has a very complex orthodontic case and she is very happy that Dr. Gorczyca is Board Certified and vastly experienced in interdisciplinary dental treatment with combines all of the the dental procedures with the specialists that Pam needs to give her an amazing new smile.

We’re So Happy To Have Pam As A Member Of Our Team!

At Gorczyca Orthodontics we have three goals:

  • Clinical excellence,
  • Outstanding customer service,
  • and a Great patient experience.

Thank you Pam for being part of our Gorczyca Orthodontics team!

As one of our valued patients, if you have your own question for Pam, please ask in the comments section below! Also, you can always send us a message on Facebook anytime.

We look forward to seeing you at your next visit! Thanks for the trust you place in our practice.

More Topics
diplomate american board of orthodontics Edward H. Angle Society of Orthodontists advanced education in orthdontics
member american association of orthodontists seattle study club american dental association california dental association
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