"It is My Pleasure to Serve You!"—Roberta

April 12th, 2017

Roberta, Patient Coordinator at Gorczyca Orthodontics

"I am thrilled to be part of the customer service team at Gorczyca Orthodontics. Prior to dentistry, I worked as a customer service representative in the automotive industry for twenty-six years. What I love about working in dentistry is that I personally have the opportunity to see the happiness that a fantastic customer service experience brings to a new patient."

Beautiful Smiles Change Lives!

"The first time I saw young patients getting their braces, and their expression of excitement, joy, and happiness-I almost cried! It is very rewarding to be part of such a positive experience in a young person's life. Beautiful smiles truly change lives. The patient's new smile is my inspiration."

We're Caring Professionals, Serving Valued Patients

"As patient coordinator, my main job is to answer the phone and schedule appointments. I also take care of the patient's needs and ask 'How did we do today?' I schedule all of the patient's future appointments and referrals."

"I live the mission 'Caring professionals serving valued patients.' I am extremely reliable and a rock of trust that my team can always count on to get the job done. Dr. Gorczyca claims she hired me because I wrote on my resume "I am reliable!'"

"It is my pleasure to coordinate appointments and schedule wire removal for the patient's hygiene appointments. I am happy to serve the patient in any way that I can and provide them with the highest quality orthodontic care and personalized customer service."

Let Us Give You The Smile Of Your Dreams

"It would be my pleasure to personally service you and give you the smile of your dreams. Call me at (925) 757-9000 to schedule your complimentary consultation so that we can find the best orthodontic solution for your needs. I hope to see you soon!"

Gorczyca Orthodontics, 5201 Deer Valley Road, Suite 1A, Antioch, CA

Veronica, Treatment Coordinator at Gorczyca Orthodontics

February 9th, 2017

"EVERY FAMILY IS SPECIAL, and every patient is unique. To me, that's what customer service is all about, individualized attention.

I love working with new patients and their families here at Gorczyca Orthodontics, answering questions about orthodontics, and delivering the desired smile that patients deserve.

Customer service is noble selflessness. I am here to serve the patient and assure them what I CAN DO for them, to serve their needs. We want to make orthodontic treatment possible for everyone."

"It is my job to give prompt responses to new patient questions to help them get started with treatment. 'What questions do you have for me?' is something I say dozens of times each day. I listen and take time to answer all patient questions until every question is answered.

My communication comes in many forms: text messaging, e-mailing, calling, as well as personal mail. There can never be too much follow-up communication with patients. In today's busy world, patients need help prioritizing time and activities. That's what I'm here to do: prioritize orthodontic treatment."

"When a patient tells me 'I can't afford treatment' I consider they are telling me 'Show me how I can afford this treatment which I desire, need and deserve.' I tell the patient what I CAN DO for them, not what I can't. Sooner or later, we come to a workable solution and a financial arrangement to start treatment.

Nothing gives me more pleasure than seeing our patient's beautiful smiles. Once you are our patient, we want to maintain our relationship with you even after the orthodontic treatment is completed. We want to be your family's orthodontic office for life.

To me, customer care means working at our best and treating each new patient like family. Customer service is what I love most about my job as a treatment coordinator at Gorczyca Orthodontics."

Thank You, Veronica

Veronica has been both a patient and intern at Gorczyca Orthodontics. She has been an employee and proud member of the service team for over 15 years. She was the winner of the 2016 Gorczyca Orthodontics Customer Service Award.

Gorczyca Orthodontics, 5201 Deer Valley Road, Suite 1A, Antioch, California (925) 757-9000 Dr. Ann Marie Gorczyca, Diplomate American Board of Orthodontics.

Deck Your Teeth with Strands of Braces

December 8th, 2015

Deck your teeth with strands of braces,
fa la la la la, la la la la
'Tis the season to close spaces
fa la la la la, la la la la

Invisalign your bite unravels,
fa la la, la la la, la la la
Smiling for the Yuletide carols,
fa la la la la, la la la la.

See amazing smiles before us,
fa la la la la, la la la la
Retainers worn while in the chorus,
fa la la la la, la la la la

Soon we see the tooth retraction,
fa la la, la la la, la la la
While the rubber bands take action,
fa la la la la, la la la la

Fast away the treatment passes,
fa la la la la, la la la la
Love your smile, ye lads and lasses,
fa la la la la, la la la la

You'll look great with teeth together,
fa la la, la la la, la la la
Smiling now in Chrismas weather,
fa la la la la, la la la la

Happy Holidays from all of us at Gorczyca Orthodontics, Antioch, California!

Top image by Flickr user Ruth Hartnup used under Creative Commons Attribution-Sharealike 4.0 license. Image cropped and modified from original.
The content on this blog is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of qualified health providers with questions you may have regarding medical conditions.

To Moms Everywhere... Thanks For The Smiles

May 4th, 2015

THIS SUNDAY MUCH OF THE WORLD CELEBRATES motherhood and the many moms who have helped shape our lives. Most of us can thank a mom for our first smiles, subsequent years of grins and endless hours of care—including lots of help and encouragement taking care of our smiles. For ALL our mothers do, we want to say “thanks”!

The next time you eat, brush, or floss, stop and think about who taught you to do all those things? It may have been a dad or someone else who watched over you, but chances are it was your mom. Regardless of who it was, the individual(s) who taught you how to take care of yourself—and your smile—have made a big difference in your life.

This Mother’s Day, when you talk to your own mom or send a message to another mom who’s important to you, think about all the times that person made you smile. If that special somebody helped you with oral care, say “thank you” specifically for that! Let us know what that person says back to you by commenting below! We’d like to hear what their reactions might be!

After all, if it weren’t for the people who cared for us and taught us about good oral hygiene, we’d probably all have less to smile about (and fewer teeth to smile with).

A Fun, Thank You Tribute To Moms

If you have a favorite memory of mom, we’d love to hear about it. Share it with us in the comments below or on our Facebook page.

Have a great Mother's Day!

More Topics
diplomate american board of orthodontics Edward H. Angle Society of Orthodontists advanced education in orthdontics
member american association of orthodontists seattle study club american dental association california dental association
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