I FIRST OBSERVED HUMAN RESOURCE MANAGEMENT (HRM) FROM MY MOTHER, an elementary school principal for over 32 years. I remember her daily, weekly, and annual preparation of HRM tasks. She meticulously reviewed performance and praised achievements, as well as set goals and areas of improvement for her teachers. She held team meetings at our home, and her school was recognized as a national school of excellence. Regarding one teacher whose performance was substandard, there was a well-planned legal termination. This wasn't easy—but it was necessary. Such may be the case for you, in your dental practice.
Human Resource Management Is Very Important In The Healthcare Industry
When I meet fellow dentists and ask “How are you?” we frequently discuss practice personnel issues. There is no aspect of dental practice management as difficult and daunting as human resource management (HRM). Challenging and emotionally charged, HRM may be something dentists wish to avoid, but cannot.
HRM is critical to the effective running of a dental practice, management of the team, and effective leadership capability of the doctor.
When I was a student at the Harvard School of Dental Medicine, I had the opportunity to study at the Harvard School of Public Health in the Department of Health Policy and Management. There, I attended my first management lectures and started to understand the unique psychological and legal aspects of HRM. After 25 years of my own Office Manual updates and close work with HR and legal professionals, I've learned recruitment, integration, scheduling, reviews, termination, and distribution of employee resources.
HRM takes courage, communication, and candor. It requires an understanding of good work behaviors versus dysfunctional behaviors. HRM is the ability to direct performance towards the vision and goals of the dental office. This perspective is valuable to all dental professionals, in the management of their business, the dental practice.
I Hope My Book Makes A Difference
My new book, Beyond the Morning Huddle: HR Management for a Successful Dental Practice, is a collection of HR policy and procedure tips, employment law review, and case study solutions which have been critical to the running of my practice during the past twenty-five years. I hope that these insights will be helpful to readers, especially those dentists just starting out who need understanding of employment law, encouragement, a useful HR reference, or just an "It's O.K. to be the boss" cheer to make them feel empowered to persevere. I hope this book is also useful to those who have been in practice for several years; those looking to update HR regulations, effectively coach a high performance team, or sharpen their leadership saw.
You Will Feel Great!
My mother was one of the best HR managers I have ever known. Once you spend less time putting out HRM fires and more time focused on HRM excellence, you will have moved closer to your own personal happiness. What great HR managers know is that people don't change that much. Once you eliminate undesirable behaviors, you will be peaceful, fulfilled, and looking forward to another great day at the dental office. You will feel great!
Ultimately, all business owners take the HR lead. For me personally, this book will not only be the story of HR management at Gorczyca Orthodontics and within my dental community but a personal journey towards creating my own workplace paradise.
To my mother, Stasia. She understood people and how to bring out the best in them.
About the Author
Dr. Ann Marie Gorczyca speaks on practice management topics including marketing, teamwork, treatment coordination, customer service, management systems and human resource management. She was a speaker at the 2011, 2012, 2014, 2015 American Association of Orthodontists (AAO) Annual Sessions and will speak again in 2016. She has received teaching awards from UCSF and University of the Pacific Dental Schools. She is author of the book, "It All Starts with Marketing-201 Marketing Tips for Growing a Dental Practice." She is an orthodontist at Gorczyca Orthodontics in Antioch, CA. This is her second book.