orthodontic family

Thank You For Choosing Gorczyca Orthodontics

July 6th, 2018

WE LOVE BEING your orthodontic health care providers and having you as part of our orthodontic team. Thank you for choosing Gorczyca Orthodontics.

Whether it’s Roberta taking your initial office phone call, Veronica welcoming you for your initial orthodontic exam, Katie doing your initial orthodontic records, Gwen or Jolene putting on your new braces, or planning and delivering your Invisalign treatment with Dr. Gorczyca, we feel privileged to have you as a patient at Gorczyca Orthodontics.

We Have The Best Patients

We appreciate you and cannot wait to see you back at your next orthodontic visit. We consider having you as a patient for life fun, and we look forward to hearing about you and your family and your activities. We care about you and want your orthodontic journey to be a great experience. We feel honored to also serve your family and friends.

Than you for trusting us with your new smile. We look forward to giving you the smile of your dreams and delivering orthodontic excellence. You make Gorczyca Orthodontics fun and bring a smile to our faces.

Thank You For Your Reviews And Referrals

We cannot thank you enough for your referrals to Gorczyca Orthodontics. Your friends are our friends. Thank you for being part of our orthodontic family and team.

Thank you for recommending us to your family and friends. Thank you for your 5 star reviews on Yelp and Google. You have truly touched our lives and we hope that we have touched yours.

How Could We Do Better?

We invite you to let us know what we could do to make our orthodontic office even better in giving you the personalized attention you deserve. Please take a moment at our front desk to fill out our customer survey and let us know how we can serve you even better.

Gorczyca Orthodontics, Antioch, California 925-757-9000. www.clubbraces.com

Your smile truly is our inspiration.

Images used under CC0 Public Domain license. Images cropped and modified from originals.

Veronica, Treatment Coordinator at Gorczyca Orthodontics

February 9th, 2017

"EVERY FAMILY IS SPECIAL, and every patient is unique. To me, that's what customer service is all about, individualized attention.

I love working with new patients and their families here at Gorczyca Orthodontics, answering questions about orthodontics, and delivering the desired smile that patients deserve.

Customer service is noble selflessness. I am here to serve the patient and assure them what I CAN DO for them, to serve their needs. We want to make orthodontic treatment possible for everyone."

"It is my job to give prompt responses to new patient questions to help them get started with treatment. 'What questions do you have for me?' is something I say dozens of times each day. I listen and take time to answer all patient questions until every question is answered.

My communication comes in many forms: text messaging, e-mailing, calling, as well as personal mail. There can never be too much follow-up communication with patients. In today's busy world, patients need help prioritizing time and activities. That's what I'm here to do: prioritize orthodontic treatment."

"When a patient tells me 'I can't afford treatment' I consider they are telling me 'Show me how I can afford this treatment which I desire, need and deserve.' I tell the patient what I CAN DO for them, not what I can't. Sooner or later, we come to a workable solution and a financial arrangement to start treatment.

Nothing gives me more pleasure than seeing our patient's beautiful smiles. Once you are our patient, we want to maintain our relationship with you even after the orthodontic treatment is completed. We want to be your family's orthodontic office for life.

To me, customer care means working at our best and treating each new patient like family. Customer service is what I love most about my job as a treatment coordinator at Gorczyca Orthodontics."

Thank You, Veronica

Veronica has been both a patient and intern at Gorczyca Orthodontics. She has been an employee and proud member of the service team for over 15 years. She was the winner of the 2016 Gorczyca Orthodontics Customer Service Award.

Gorczyca Orthodontics, 5201 Deer Valley Road, Suite 1A, Antioch, California (925) 757-9000 www.clubbraces.com Dr. Ann Marie Gorczyca, Diplomate American Board of Orthodontics.

More Topics
diplomate american board of orthodontics Edward H. Angle Society of Orthodontists advanced education in orthdontics
member american association of orthodontists seattle study club american dental association california dental association
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