registered dental assistant

TIME FLIES WHEN you're having fun. It’s hard to believe that Jolene has already spent 20 years with us at Gorczyca Orthodontics.

A Pillar Of Our Practice

It seems like just yesterday we were interviewing Jolene in our first office back on Lone Tree Way, Antioch, California. Jolene has been a backbone of Gorczyca Orthodontics for 20 years. Jolene is also a 38-year RDA veteran, having worked in pediatric dentistry before coming to orthodontics full-time.

Jolene’s excellence and experience as well as her outstanding customer service and love of her patients has made her a valuable asset to Gorczyca Orthodontics. We are thankful to Jolene for her loyalty and professionalism.
We appreciate all that she does.

Over the past 20 years, Jolene has personally trained more than 38 dental assistants who have gone on to become registered dental assistants (RDAs) in orthodontic practices all over Northern California. For her excellence and commitment to continuing education, Jolene was placed on the advisory board of Diablo Valley College, the college she once attended.

Dr. Gorczyca says “It has been a privilege to work with Jolene all of these years. Jolene is both humble and confident. She has been my right hand person for many years. She is loved by all of her patients. She is always the first to help me, a patient, or another dental assistant. She truly loves what she does, and it shows. She continues to grow and advance in her profession. She always does the right thing at Gorcyzca Orthodontics and she always follows through on every task which she undertakes. She is a true leader. We have been so fortunate to have Jolene with us 20 years at Gorczyca Orthodontics.”

Looking Forward To More Years Together!

Jolene has no intention of retiring. Neither does Dr. Gorczyca. Both plan to keep on creating beautiful smiles for as long as they can.

Thank you Jolene for all you have done for your patients and for all of us at Gorczyca Orthodontics. You are the best person we ever could ever have had for our organization. We are all so fortunate to be able to work with you for 20 years.

Gorczyca Orthodontics, 5201 Deer Valley Road, Suite 1A, Antioch, California 925-757-9000 www.clubbraces.com

“MY FRIENDS TOLD ME I would LOVE dental assisting. They were right, I do!”

“I enjoy the fast pace of the orthodontic office. As an orthodontic assistant at Gorczyca Orthodontics, I have my own chair, my own schedule, and ownership of my patient's experience.”

I Love Getting To Know Our Patients

“As I seat my orthodontic patient and get them prepared to see Dr. Gorczyca, my patient and I have the opportunity for small talk and getting to know each other on a personal level. After one to two years of bi-monthly visits, we usually know each other very well. We have built a relationship. Getting to know my patients and their families is my favorite part of my job.”

“Everyone on our team at Gorczyca Orthodontics is very welcoming. We are aligned to give the best patient experience possible. Patient happiness is what our orthodontic office is all about.”

In Our Practice, We Work As A Team

“I also enjoy being part of the outstanding team of customer service leaders. Our team is very close. Every team member helps the others out. No one works alone or has an unfair work burden. We're a team working together.”

“Clinical excellence, outstanding customer service, and a great patient experience are our individual and team core values. We use these to stay focused and always put the patient first in our daily clinical and office decisions.”

“Orthodontics is fascinating. We change lives by creating beautiful smiles. Our patients’ smiles and happiness truly are our inspiration.”

-Gwen at Gorczyca Orthodontics

Gorczyca Orthodontics, 5201 Deer Valley Road, Suite 1A, Antioch, CA (925) 757-9000 www.clubbraces.com

THEY ANSWER THE PHONE ON the first ring with a smile. They are kind and courteous, committed and empathic. They are always there to serve you, our valued patient, make your appointments, and tell you "We're looking forward to seeing you again soon." These are the administrative professionals who keep the world, our schedules, and Gorczyca Orthodontics moving forward.

So today we on Administrative Professionals Day, we stop and take a moment to say "Thank You" to those great people who answer the phone when you need help most.

We're Grateful For Our Administrative Professionals

At Gorczyca Orthodontics we'd like to take a moment to thank Receptionist Roberta, Patient Coordinator Pam, and Treatment Coordinator Veronica for keeping the Gorczyca Orthodontics phone lines going. We want them to know, we think they are terrific!

We appreciate our administrative professionals' commitment to striving to be the very best in patient service and care. Recently, Roberta, Pam, and Veronica completed additional professional development with Front Office Rocks with Laura Hatch. Their dedication and commitment to serving our customers at Gorczyca Orthodontics, our valued patients, is appreciated.

From Pam, welcoming our new patients, to Veronica, conducting the new patient exam and experience, to Roberta scheduling treatment appointments, we want each of our customer service leaders to know we notice what they do, appreciate their service, and give them thanks and gratitude.

So,

Thanks for all the time you spare,
Thanks for showing that you care.

Thanks for being kind and smart.
Thanks for having tons of heart.

Thanks for everything you do-
Thanks so much for being you!

Happy Administrative Professionals Day from all of us at Gorczyca Orthodontics!

If you would like to speak to any of these fine ladies and find out more about orthodontics, straight teeth, and Gorczyca Orthodontics, call us at 925-757-9000. Visit us at www.clubbraces.com.

AS YOU KNOW, HERE at Gorczyca Orthodontics, we’re honored to have you as our valued patient! Our goal is ALWAYS remarkable, one-to-one patient care... Thanks to our amazing team members!

Gorczyca Orthodontics Is Growing!

Gorczyca Orthodontics is thrilled to welcome our newest Registered Dental Assistant, Dana.

A Little About Dana, In Her Own Words

I am originally from Victoria British Columbia, Canada. I came to California when I was 27 years old and went to school at Huntington Dental College in Huntington Beach, California. I got married and started working in my first dental office where I met my husband who was a patient.

I left that office to and started working as an orthodontic assistant in the office of orthodontist Dr. Gary Devian in Yorba Linda, California. I just loved it! After that, I always wanted to be an orthodontic assistant.

We recently put Dana in the hot seat and asked her some questions so you can get to know her better...

When you’re not here working, what are your favorite things to do?

On my day off, we like to go boating and camping. I live in Discovery Bay with my husband and son who will soon be 10. We like to wake board and ride dirt bikes. We live on the water so we get out on the water almost every day in the summer time.

When you first started working here, what were your first impressions of the office and the team? Have those impressions changed?

I think everyone at Gorczyca Orthodontics is very nice, helpful, and welcoming. We have a very happy team and working with the orthodontic patients is a lot of fun.

What’s your favorite part of your job?

I love seeing the patients start treatment from the beginning of orthodontics and make the step by step progress which truly tranforms their life. Not only are the teeth straight but their overall personally shows more confidence an happiness. It is a wonderful feeling to be a part of this and be able to give this gift to our patients.

I will be doing the initial orthodontic records and final orthodontic records at Gorczyca Orthodontics. I will be working Tuesday through Thursday as well as Fridays. After the examination with Dr. Gorczyca, this will be the first step toward starting your orthodontic treatment. If you need to schedule your orthodontic records, please give me a call!

We’re So Happy To Have Dana As A Member Of Our Team!

At Gorczyca Orthodontics we have three goals:

• Clinical excellence,
• Outstanding customer service,
• and a Great patient experience.

Thank you Dana for being part of our Gorczyca Orthodontics team!

As one of our valued patients, if you have your own question for Dana, please ask in the comments section below! Also, you can always send us a message on Facebook anytime.

We look forward to seeing you at your next visit! Thanks for the trust you place in our practice.