dental assistant

TIME FLIES WHEN you're having fun. It’s hard to believe that Jolene has already spent 20 years with us at Gorczyca Orthodontics.

A Pillar Of Our Practice

It seems like just yesterday we were interviewing Jolene in our first office back on Lone Tree Way, Antioch, California. Jolene has been a backbone of Gorczyca Orthodontics for 20 years. Jolene is also a 38-year RDA veteran, having worked in pediatric dentistry before coming to orthodontics full-time.

Jolene’s excellence and experience as well as her outstanding customer service and love of her patients has made her a valuable asset to Gorczyca Orthodontics. We are thankful to Jolene for her loyalty and professionalism.
We appreciate all that she does.

Over the past 20 years, Jolene has personally trained more than 38 dental assistants who have gone on to become registered dental assistants (RDAs) in orthodontic practices all over Northern California. For her excellence and commitment to continuing education, Jolene was placed on the advisory board of Diablo Valley College, the college she once attended.

Dr. Gorczyca says “It has been a privilege to work with Jolene all of these years. Jolene is both humble and confident. She has been my right hand person for many years. She is loved by all of her patients. She is always the first to help me, a patient, or another dental assistant. She truly loves what she does, and it shows. She continues to grow and advance in her profession. She always does the right thing at Gorcyzca Orthodontics and she always follows through on every task which she undertakes. She is a true leader. We have been so fortunate to have Jolene with us 20 years at Gorczyca Orthodontics.”

Looking Forward To More Years Together!

Jolene has no intention of retiring. Neither does Dr. Gorczyca. Both plan to keep on creating beautiful smiles for as long as they can.

Thank you Jolene for all you have done for your patients and for all of us at Gorczyca Orthodontics. You are the best person we ever could ever have had for our organization. We are all so fortunate to be able to work with you for 20 years.

Gorczyca Orthodontics, 5201 Deer Valley Road, Suite 1A, Antioch, California 925-757-9000 www.clubbraces.com

“I HAVE A VERY important job at Gorczyca Orthodontics, Office Cleanliness Coordinator. This is an important aspect of dental assisting teamwork since no one should leave things in the office for someone else on the team to clean. Patients must never see an untidy office.”

Office Cleanliness Is Incredibly Important

“Having a special office clean-up day gives everyone in the office a chance to get organized, get caught up, and get cleaned up. Office cleanliness needs continuous time and attention.”

I Love Working In Our Office

“I love working in the orthodontic office and working in dentistry. Besides making the office sparkle, and assisting the doctor with orthodontic patients, my job duties also include sterilization, lab duties, and clear retainer and mouthguard fabrication.”

“Office preparedness is everyone's responsibility. Being the OCC at Gorczyca Orthodontics and working as an orthodontic dental assistant, and lab and maintenance coordinator is perfect for me!”

-Patti

Gorczyca Orthodontics, 5201 Deer Valley Road, Suite 1A, Antioch, CA www.clubbraces.com

“MY FRIENDS TOLD ME I would LOVE dental assisting. They were right, I do!”

“I enjoy the fast pace of the orthodontic office. As an orthodontic assistant at Gorczyca Orthodontics, I have my own chair, my own schedule, and ownership of my patient's experience.”

I Love Getting To Know Our Patients

“As I seat my orthodontic patient and get them prepared to see Dr. Gorczyca, my patient and I have the opportunity for small talk and getting to know each other on a personal level. After one to two years of bi-monthly visits, we usually know each other very well. We have built a relationship. Getting to know my patients and their families is my favorite part of my job.”

“Everyone on our team at Gorczyca Orthodontics is very welcoming. We are aligned to give the best patient experience possible. Patient happiness is what our orthodontic office is all about.”

In Our Practice, We Work As A Team

“I also enjoy being part of the outstanding team of customer service leaders. Our team is very close. Every team member helps the others out. No one works alone or has an unfair work burden. We're a team working together.”

“Clinical excellence, outstanding customer service, and a great patient experience are our individual and team core values. We use these to stay focused and always put the patient first in our daily clinical and office decisions.”

“Orthodontics is fascinating. We change lives by creating beautiful smiles. Our patients’ smiles and happiness truly are our inspiration.”

-Gwen at Gorczyca Orthodontics

Gorczyca Orthodontics, 5201 Deer Valley Road, Suite 1A, Antioch, CA (925) 757-9000 www.clubbraces.com

THEY ANSWER THE PHONE ON the first ring with a smile. They are kind and courteous, committed and empathic. They are always there to serve you, our valued patient, make your appointments, and tell you "We're looking forward to seeing you again soon." These are the administrative professionals who keep the world, our schedules, and Gorczyca Orthodontics moving forward.

So today we on Administrative Professionals Day, we stop and take a moment to say "Thank You" to those great people who answer the phone when you need help most.

We're Grateful For Our Administrative Professionals

At Gorczyca Orthodontics we'd like to take a moment to thank Receptionist Roberta, Patient Coordinator Pam, and Treatment Coordinator Veronica for keeping the Gorczyca Orthodontics phone lines going. We want them to know, we think they are terrific!

We appreciate our administrative professionals' commitment to striving to be the very best in patient service and care. Recently, Roberta, Pam, and Veronica completed additional professional development with Front Office Rocks with Laura Hatch. Their dedication and commitment to serving our customers at Gorczyca Orthodontics, our valued patients, is appreciated.

From Pam, welcoming our new patients, to Veronica, conducting the new patient exam and experience, to Roberta scheduling treatment appointments, we want each of our customer service leaders to know we notice what they do, appreciate their service, and give them thanks and gratitude.

So,

Thanks for all the time you spare,
Thanks for showing that you care.

Thanks for being kind and smart.
Thanks for having tons of heart.

Thanks for everything you do-
Thanks so much for being you!

Happy Administrative Professionals Day from all of us at Gorczyca Orthodontics!

If you would like to speak to any of these fine ladies and find out more about orthodontics, straight teeth, and Gorczyca Orthodontics, call us at 925-757-9000. Visit us at www.clubbraces.com.

EVERYONE LOVES A DREAM TEAM: people working together with joy for a common purpose. So it is at Gorczyca Orthodontics.

We Love Our Amazing Team!

In recognition of National Dental Assistant's Appreciation Week, March 1-7, we would like to recognize the excellent team at Gorczyca Orthodontics: Jolene, Gwen, Patti, Dana, Pam, Roberta, and Veronica.

Together you deliver orthodontic clinical excellence, outstanding customer service, and a great patient experience. You make each day fun and every orthodontic appointment enjoyable. You live the mission: Caring Professionals Serving Valued Patients. You are the Gorczyca Orthodontics dream team.

Your achievements deserve recognition. Whether it's Jolene, a 38 year dental assistant veteran and dental assisting board member at Diablo Valley College training yet another office intern, or Veronica achieving insurance billing excellence. Whether it's Patti making our office sparkle and the cleanest orthodontic office in the world, or Gwen submitting yet another Invisalign Clin-check. Whether it's Dana being completely caught up on her initial records lateral ceph digitization or placing braces at 5:30 p.m., Roberta cheerfully answering the phone within 3 rings, or Pam making one last patient phone call to schedule a new exam. You all go the extra mile to provide outstanding patient care. Gorczyca Orthodontics could not do all that we do without you.

Thank You For All You Do

We appreciate each one of you individually and as a team this special week and every week of the year. Thank you for being part of our team and for all that you do for Gorczyca Orthodontics.

So High Five! Ta-Dah!! Well done!!! GO TEAM! Here's to celebrating YOU!

Gorczyca Orthodontics, 5201 Deer Valley Road, Suite 1A, Antioch, California 925-757-9000. Find us at www.clubbraces.com Dr. Ann Marie Gorczyca, Orthodontist

AS YOU KNOW, HERE at Gorczyca Orthodontics, we’re honored to have you as our valued patient! Our goal is ALWAYS remarkable, one-to-one patient care... Thanks to our amazing team members!

Today, we’d like to tell you a little bit about one of the awesome people who helps make this possible: Patti!

A Little About Patti

Patti was born in Mexico City. It was very crowded there. She and her family decided to move to California when she was 19 years old. She and her family moved to East Contra Costa County ten years ago.

Patti always wanted to be a dental assistant. Recently, her dream came true when she joined Gorczyca Orthodontics. Dr. Gorczyca interviewed her smiling face, felt her tender heart, and enthusiasm for orthodontics and hired her on the spot!

We recently put Patti in the hot seat and asked her some questions so you can get to know her better...

When you’re not here working, what are your favorite things to do?

Patti is very involved with her church. She also has four grown children and a husband. She has also been running her own housecleaning business for seven years.

Patti also loves to dance. Her favorite dance is Salsa! She and her husband go dancing once a month!

When you first started working here, what were your first impressions of the office and the team? Have those impressions changed?

Patti's first impression of Gorczyca Orthodontics was F-U-N! with a capitol F! She loves how we treat our patients. We are all so excited about orthodontic treatment.

What’s your favorite part of your job?

Patti's favorite thing about her job at Gorczyca Orthodontics is that we have the opportunity to learn something new everyday, whether it is a new orthodontic procedure or technology, something new from the patient, or something new about our community or referring offices. There is never a dull moment at Gorczyca Orthodontics.

Why We Love Having Patti On Our Team

Patti is the office's cleanliness expert. Clean is her middle name. Gorczyca Orthodontics has never been so clean as it is now with Patti. We have shiny windows and window paynes, shiny mirror, shiny sinks, and uncluttered counter-tops.

Patti is also Gorczyca Orthodontics Lab Diva! Her overlay retainers are superb and her impression and study models are beautiful. There's nothing like a job well done. Thank you Patti for joining our team at Gorczyca Orthodontics!

We’re So Happy To Have Patti As A Member Of Our Team!

As one of our valued patients, if you have your own question for Patti, please ask in the comments section below! Also, you can always send us a message on Facebook anytime.

We look forward to seeing you at your next visit! Thanks for the trust you place in our practice.